by | Jun 21, 2015 | Business Advice, Customer Service, Entrepreneurs, WOW service |
How can you make your customers happy, loyal, and wanting more? That includes providing a unique, wow customer experience. While on a mini-vacation to the “happiest place on earth,” I began looking at every aspect of Disneyland as a learning opportunity to improve my...
by | May 5, 2015 | Business Advice, Career Advice, Customer Service, Entrepreneurs, leaders, sales, Staffing, WOW service |
At a recent outing in San Francisco, I stopped at Burberry to shop. Most experiences I’ve had shopping at places have been OK, some great; but rarely do I have an experience where I need to tell the world just how spectacular it was. By providing over the top, knock...
by | Mar 24, 2015 | Basketball, branding, Business Advice, Career Advice, Chris Mullin, Entrepreneurs, Golden State Warriors, Klay Thompson, leaders, Loyalty, marketing, Millenials, NBA, sales, Splash Brothers, Stephen Curry, Women in Biz, Workplace, WOW service |
I was born a Warriors fan. Having grown up in the Bay Area and in a household where sports were watched, played, and avidly discussed, the local teams were always a favorite. With basketball and specifically the Warriors, there was always a special feeling about...
